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Terms of Use

GENERAL
The webshop www.fredsgatan5.se is executed by the company Nordic Designs & Brands AB, registered at Drottninggatan 7, 11151,  Stockholm, Sweden., with VAT registration number SE556586536601. All products remain the property of Fredsgatan 5 until full payment has been made. All attempts to deceive will be reported to the Police. We reserve the right to correct any mistake or error printed on this site. Due to the digital format of photographs we can not guarantee that the pictures reflect the exact nature of the real products, especially the glass and crystal items as most of these are handmade.

DELIVERY TIME
We will always try to ship your order within 3 business days from the time you place your order. Orders placed on weekends and holidays will be shipped within 3 business days from the next business day.

Delivery time by country
Sweden: 5-7 work days
Europe: 4-10 work days
USA: 7-10 work days

LOCAL SHIPMENT INFORMATION
Posten (Sweden, Europe & USA) 
You will receive an email notification when your order has been shipped, with your parcel tracking number. You can check the status here: http://www.posten.se/sv/Sidor/home.aspx

Posten will deliver your parcel to a hub near you and you will be notified by SMS when the delivery has arrived. Therefore it is important that you give your mobile phone number when you register your details.

INTERNATIONAL SHIPMENT INFORMATION

You will receive an email notification when your order has been shipped, with your parcel tracking number. For international shipments we use Fedex and DHL as carriers depending on location.

The carrier will deliver your parcel to a hub or to your door depending on the weight of your shipment. Tracking numbers will be emailed to you when the order has been shipped and you will be able to follow the shipment until it is delivered.

VAT
All prices shown on products include 25% Swedish VAT. If your delivery address is within the Eurpean Union (EU), your price will include the 25% VAT. If your delivery address is outside the EU, the vat amount will be deducted at checkout.

IMPORT TAX AND DUTY (for customers outside the European Union)
When ordering from countries outside the EU, you will need to pay import Tax and Duty according to the local rules of your country at the delivery of your order. Therefore the order value does not include Swedish VAT. The amount of Tax and Duty to pay varies in every country.

RETURNS AND EXCHANGES
You have the right to return your ordered products within 14 days of receiving the products, given that the product is unused and in its original condition. In case of exchange or return, you will pay for the return shipping, and Fredsgatan 5 will not refund any shipment or payment costs. Fredsgatan 5 does not hold responsibility for products sent back to us without a tracking ID. In case of a quality claim due to a damaged or faulty product, we will replace the product free of charge or grant a refund including the shipping cost. We follow Swedish laws in case of returns and disputes. 

If you need help processing your return please do not hesitate to contact us, where our customer service can gladly help.


PAYMENT REFUND
In case of a return we will refund your payment, with the shipping costs deducted as described above. Any payment costs related to the purchase will not be refunded. We will refund the payment to your card or PayPal account as soon as we have recieved the product back and confirmed that it is unused and in its original condition.

TRANSPORT DAMAGES
If a package is damaged at arrival, you should report it immediately at the site. If you have opened the package and detect a damage, please contact us.

PERSONAL DATA
According to Swedish law, we have to ask for your approval to treat your personal data. All the information you give us or that we get when you visit our site will be handled responsibly and safely by Fredsgatan 5. The information will be used to enable us to fulfill our business responsibilities to you and for marketing purposes. Fredsgatan 5 does not provide your personal data to a third party for marketing purposes without your consent. If the personal data is incorrect or irrelevant, you have the right to request that it is corrected or deleted.

FORCE MAJEURE
If Fredsgatan 5 fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Fredsgatan 5 cannot be held responsible.

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